I got into design because I wanted to make things that actually work for the people who use them. That hasn't changed — just gotten harder and more interesting.
I'm happiest working on genuinely complex problems with people who take the craft seriously. I care about users who depend on software to do their actual jobs — not casual users, not edge cases, but the coach watching film at 2am and the ops manager who can't afford a bad day because the interface let them down.
Outside of work I'm drawn to anything that makes systems legible — organizational theory, infrastructure history, how things actually work underneath. And to making things with my hands, where the material pushes back and mistakes are real.
"I came up designing for people with no patience for friction. That standard didn't leave when I moved into enterprise — it became the most useful thing I brought with me."